Shipping Policy:

1. Order Processing:

• All orders are typically processed within 1-2 business days.

2. Shipping Methods:

• We offer various shipping options, including standard and expedited shipping. You can select your preferred shipping method during the checkout process.

3. Shipping Costs:

• Shipping costs are calculated based on the weight and destination of your order. The total shipping cost will be displayed during the checkout process.

4. Delivery Times:

• Estimated delivery times vary depending on your location and the selected shipping method. Standard shipping within Australia typically takes 3-7 business days, while international shipping may take longer. Please note that delivery times may be subject to delays beyond our control.

5. Tracking:

• Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.

6. International Shipping:

• We offer international shipping to select countries. Please check our website for a list of eligible international destinations and associated shipping fees.

Returns Policy:

1. Satisfaction Guarantee:

• We are committed to providing high-quality products. If you are not satisfied with your purchase, please contact us within 7 days of receiving your order to discuss your concerns.

2. Returns and Refunds:

• To initiate a return, please contact our customer service team for a return authorization. Products must be returned in their original, unused condition and in their original packaging.

• Return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.

• Once the returned products are received and inspected, we will issue a refund for the purchase price, excluding shipping fees, to your original payment method.

3. Damaged or Defective Items:

• If your order arrives damaged or if you receive a defective product, please contact us immediately. We will provide a replacement or issue a refund, including any applicable return shipping costs.

4. Exchanges:

• If you wish to exchange a product for another item, please contact our customer service team for instructions on processing the exchange.

5. Non-Returnable Items:

• For safety and hygiene reasons, fragrance oils cannot be returned under any circumstances.

Please note that this shipping and returns policy is subject to change, and the most up-to-date information can be found on our website. If you have any questions or concerns regarding your order or our policy, please don't hesitate to contact our customer service team for assistance.